Terms and Privacy

Privacy Policy

Oli Olsen highly respects the security of our customers personal data. We collect information for order updates and marketing purposes only. If customers agree to set up an account with us we hold information to make sure we are able to contact you about order queries and any outstanding balances than can prevail.

General Data Protection Regulation

Taking affect 25th May 2018, all data collected from Oli Olsen follows this rule. You have the right to be informed what information we hold, what data we process and what data can be removed from our database. If you would like to withdraw your consent from our mailing list or account holding, please contact us on 01355 227602 and we immediately remove anything that you wish. All our newsletters sent via email always have an "unsubscribe" button to ensure that you can update your preferences at any given time.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact info@oliolsen.com.

Order Cancellation

You can cancel your order at any point up to time of dispatch (except for certain items, which are dispatched direct from the manufacturers). If you wish to cancel an order you must email or telephone the customer service team before 10am the day following placing the order.

If you wish to cancel an order for which you have chosen Next Day Delivery, this must be done within an hour of placing your order to allow us to cancel the order in time.

Refunds/Returns Policy

Please see our returns policy which you can view here.

Payment and availability

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of your order is the price of the products ordered plus delivery.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to change any advertised price before accepting an order. All products are in stock but if for unforseen circumstance we are unable to fulfill your order you will be offered an alternative or given a refund for the unavailable product(s).

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Product details

All products have a photographic image, these are for reference only and should be considered illustrative. By submitting your order to us you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product.

Delivery charges

Delivery charges are clearly displayed on the home page and again at the checkout. Please see the delivery information page here for full details.

Order payment

Payment can be made using options shown at checkout, through Sage Pay's secure gateway. Payment is subject to the gateway terms and conditions. Please note you can shop with confidence knowing that your card details will not be accessible to www.oliolsen.com as your details are encrypted and dealt with by Sage Pay

Company Details

The registered company address of Oli Olsen Distribution Ltd T/A Oli Olsen is:

42 Carron Place
Kelvin Industrial Estate
East Kilbride
Glasgow
G75 0YL

Company registration number: SC530554
VAT registration number: GB 240 5581 24

Customer Service Telephone Number: 0044 (0)1355 227 602

Customer Service Email: info@oliolsen.com

Customer Service Opening Hours: Monday - Friday (9.00am - 5.30pm)

**Please note the above terms and conditions apply to orders placed on the retail division of www.oliolsen.com only. For trade customers, please log into the trade section of the site.**